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Gryd Consulting
Process of Initiating Services
- Review Packages and Services: Select from our comprehensive list of packages to best suit your organization’s needs. You also have the option to customize a package for a more tailored experience.
- Complete Intake Form: While making your selection, we will send you a detailed questionnaire. It’s important to complete this form thoroughly to ensure that our services are personalized to your company’s specific requirements.
- Sign Consulting Agreement: After you've completed the intake form, we'll provide you with a consulting agreement. Signing this agreement enables us to schedule your initial consultation.
- Initial Consultation: During this meeting, we will discuss the packages you selected in the intake form, and their relevance to your company size, needs and structure. This is a collaborative process, aimed at refining and finalizing the services you require. Adjustments to your package selection can be made at this stage. If you already know which package your company needs, we may skip the initial consultation.
- Finalize Packages: Following the initial consultation, we will send you a summary of our discussion for your review. Upon your confirmation, an invoice will be issued for the deposit, marking the formal commencement of our consulting services. If packages were not selected, confirming the customized package would mark the start of services. For custom packages, pricing may be calculated per meeting or project time.
- Begin Consulting Services: Upon confirmation of package selection (and deposit when relevant), our team will start delivering the agreed-upon consulting services. In cases where package choices are finalized later than anticipated or additional services are added, we will provide a revised schedule for the implementation of these services.
Gryd Consulting
Process of Ongoing Services
Scheduling Trainings:
- For packages that include training, we organize sessions systematically.
- All sessions are conducted virtually and must be scheduled at least a week in advance to ensure availability.
- Meetings can be rescheduled at no charge with advance notice of at least 24 hours.
- Upon request, we will send recordings of training videos to you at no additional cost.
Receiving Package:
- Once you receive all documents, information and tasks related to your selected packages, you’ll have the opportunity to review them.
- We’ll make necessary adjustments to ensure completeness. Please note that changes to completed packages may incur additional fees.
Additional Correspondence:
- An hourly rate (charged in 15-minute increments) is applied to any phone meetings, training, or email correspondence that involves consulting and is not part of normal training hours.
- Custom projects/consultations are available, and will be billed in accordance with package contents/consultation length.
Payment for Consulting Services:
- Invoices are issued on the first of every month, detailing the remaining balance for your package(s) and any additional hourly fees or items from the previous month.Remainder of payment is sent as a separate invoice up to 2 business days upon completion of the package.
- Payment is due by the fifteenth of each month.
- For all consulting packages, invoices are issued in the beginning of each week for the remaining balance and are due about receipt.
- As outlined in our consulting agreement, late payments are subject to a late charge.
- Invoices are paid via a direct link sent on the invoice, via credit card (fees may apply).
Gryd Consulting
Process of Continuing/Discontinuing Services
Continuous Consulting Services:
- Gryd offers continuous consulting services to address your questions as they arise within our area of expertise. This service is available for a set monthly fee or on an hourly basis, with the higher of the two being applicable.
- If there are no correspondences for 2 consecutive months, our system will automatically indicate that you are discontinuing the services.
Discontinuing Consulting Services:
- After completing a package, you have the option to discontinue our consulting services. Should you choose to reinstate services later, we will do our best to accommodate your needs. However, please note that immediate availability cannot be guaranteed by Gryd in such cases.
